At Veloura™, we want you to feel confident in both your purchase and the way you feel wearing our products. That’s why we offer a 30-day money-back guarantee on eligible first orders.
If you’re not completely satisfied with your Veloura™ purchase, you may request a return within 30 days of receiving your order, provided the item meets the return conditions below.
To qualify for a return:
Once your return has been received, it will undergo a brief quality inspection to confirm that it meets our return requirements.
Refunds will only be processed once the return has successfully passed inspection.
Return shipping costs are the responsibility of the customer.
To start a return, please contact us at support@officialveloura.store with your order number and reason for return. Our team will provide the appropriate return instructions and return address.
For hygiene reasons, we cannot accept shapewear that has been worn, washed, damaged, stained, or returned without its original packaging.
Return eligibility is confirmed following our inspection process.